Return/Exchange Policy

We want you to love your jewelry! If you’re not completely satisfied with your purchase, we’re happy to assist with exchanges or store credit on eligible items within 30 days of purchase. After this period, all sales are final.

Exclusions:

  • Earrings are final sale and not eligible for return, exchange, or store credit (for hygiene reasons).
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
  • Clearance and sale items are final sale and cannot be returned or exchanged.
  • If you purchased Nugent Jewelry from one of our retail partners, please contact the retailer directly. 

Damaged Items:
We thoroughly inspect all jewelry before shipping. It is your responsibility to check the order upon delivery. If your order arrives damaged, please contact our Customer Happiness Team within 7 days of delivery. You may be asked to provide pictures of the item(s) for verification and to prevent future issues.

Return Conditions:

  • Items must be in their original condition without signs of wear or damage
  • Items must be returned with their original packaging with tags intact and box or pouch included.
  • Any return without the jewelry box or gift bag, or not in its original packaging, is subject to a $35 restocking fee which will be deducted from the amount being refunded for store credit.
  • If an item is returned in poor condition or arrives damaged due to inadequate packaging, Nugent Jewelry reserves the right to refuse the exchange and will not offer a refund for store credit. 

           Start a return 

Shipping & Liability:

  • You are responsible for return shipping costs, which are non-refundable.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.
  • Nugent Jewelry is not liable for lost returns. Please retain your shipping receipt as proof of shipment and tracking.
  • We reserve the right to deny refunds if returned merchandise does not meet the requirements of our policy.

For exchanges or store credit, please reach out to our Customer Happiness Team to initiate the process. We respond to all inquiries within 1–3 business days (excluding weekends and public holidays). We’re here to ensure you have a positive shopping experience!